10.沟通管理

101、 [单选] 在项目执行阶段，项目经理意识到项目干系人一直延迟答复敏感性电子邮件。项目经理应该怎么做？

During a project’s execution phase, the project manager realizes that a stakeholder is consistently late in responding to sensitive emails. What should the project manager do?

A：将其作为一个沟通问题记录在风险登记册中。
Log it in the risk register as a communication issue.

B：参阅监督沟通过程，获得替代沟通方式。
Refer to the Control Communications process for an alternative form of communication.

C：修订沟通管理计划中使用的沟通渠道。
Revise the communication channel being used in the communications management plan.

D：请求项目发起人解决该项目干系人的问题。
Ask the project sponsor to address the issue with the stakeholder.

B

4.整合管理

102、 [单选] 在编制项目章程用于批准时，项目经理发现有两名干系人对关键可交付成果的期望有冲突。若要解决期望冲突问题并完成项目章程，项目经理应该首先做什么？

When the Project Charter is prepared for approval, the project manager finds that there are conflicts between the two stakeholders concerning the expectations of key deliverables. What should the project manager do first to resolve the expected conflicts and complete the Project Charter?

A：与关键干系人一起召开一个问题解决会
To hold a problem solving meeting with key stakeholders

B：将该问题上报给项目发起人
To report the issue to the Project Sponsor

C：使用专家判断来决定可交付成果
To use experts’ judgement to determine deliverables

D：在章程中减少可交付成果用于后期定义
To reduce deliverables in the Charter for later definition

A

13.干系人管理

？到底是先发起人干活，还是项目经理先干活，结果都不是，而是调整干系人参与计划

103、 [单选] 一个项目是为了开发一个新产品，在该项目开始几周后，当地社区煽动破坏项目工作。项目经理应该做什么？

A few weeks after a project to develop a new project begins,local community advocates disrupt project work.What should the project manager do?

A：要求项目发起人与当地社区团体接洽，解释项目的收益
Ask the project sponsor to engage with local community groups to explain the project’s benefits

B：将该社区作为干系人添加进干系人参与计划中
Add the community as stakeholders in the stakeholder engagement plan

C：获取法律援助以重新获得项目控制权
Obtain legal assistance in regaining control of the project

D：告知社区必须联系他们的当地代表
Advise the community that their local representatives must be contacted

A

14.敏捷–创建敏捷环境–通才型专家–团队构成–敏捷团队是跨职能的，不过，许多成功的敏捷团队都由通才型专家组成，他们也称为T型人才。这意味着这些团队成员在具备一项擅长的专业化技能的同时，还拥有多种技能的工作经验，而不是单一的专业化。

104、 [单选] 一位敏捷教练被要求为即将到来的敏捷项目团队建立团队。管理层希望利用公司现有的人才，而不要使用外部资源。敏捷教练联系人力资源部门，在公司内部网站上为未来的团队成员发布招聘广告。敏捷教练在广告中提出的以下哪项工作要求是最好的？

An agile coach has been requested to put together a team for the upcoming agile project. The management wants to use the talent available in the company without the need to go outside. The agile coach approaches the human resource department to advertise the position for the prospective team members on the company internal website. Which of the following job requirements is best for the agile coach to indicate in the ad?

A：熟悉动态系统软件开发方法（DSDM）
Experienced with the dynamic systems software development methods (DSDM)

B：熟练掌握自动化测试过程和程序
Self-starter and proficient in the automated testing processes and procedures

C：对不同技能是否有专注的专长和丰富的经验
Has a focused specialty as well as a breadth of experience across multiple skills

D：具有团队合作精神，熟悉所有敏捷软件开发工具
Team player and briefly familiar with all agile software development tools

D

9.资源管理–规划资源管理–团队章程是为团队创建团队价值观、共识和工作指南的文件。团队章程可能包括（但不限于）：团队价值观；沟通指南；决策标准和过程；冲突处理过程；会议指南；团队共识。

105、 [单选] 在团队会议期间，项目经理不能保持项目团队的注意力，团队成员不断查看电子邮件，并讨论不相关的话题，发生这种问题的原因是什么？

During team meetings, the project manager cannot maintain the project team’s attention. Team members constantly check emails and discuss unrelated topics. What is the cause of this issue?

A：项目经理没有准备会议议程
The project manager does not have a meeting agenda

B：项目经理没有沟通团队原则
The project manager has not communicated the ground rules

C：项目经理处于一个弱矩阵型组织
The project manager is in a weak matrix organization

D：项目经理的领导力不足
The project manager has inadequate leadership skills

A

9.资源管理

106、 [单选] 物业管理团队通知他们的现有办公大楼已经达到其容量。项目经理已经开始为新项目招募资源，包括外包提供商和一些外部承包商。项目经理应考虑下列哪一项？

A property management team advises that their existing office building has reached its capability. A project manager has already started acquiring resources for a new project, which will include outsourced providers and a few external contractors.Which of the following should the project manager consider?

A：组建虚拟团队，从多个地点工作
Forming virtual teams working from multiple locations

B：允许团队成员在远程地点工作
Allowing team members to work from remote locations

C：安排团队成员在不同班次、时间或日期工作
Scheduling team members to work in different shifts, hours, or days

D：提交一份请求，重新安排项目团队的工作地点
Submitting a request to relocate the project team

A

4.整合管理

107、 [单选] 一个使用多个供应商的项目估计将在两年内完成。在第一年结束时，发现存在重大预算超支。项目经理意识到必须将项目重新拉回控制，因此签发一项变更请求。若要支持这项变更请求，项目经理应该做什么？

A project that uses several vendors is estimated to complete in two years. At the end of the first year, a significant budget overrun is identified that project must be brought back under control, the project manager issues change request. What should the project manager do to support the change request?

A：更新变更控制过程
Update the change control progresses

B：完成质量审计
Complete a quality audit

C：召开风险研讨会
Conduct a risk workshop

D：执行根本原因分析
Perform a root cause analysis

D

5.范围管理–规划范围管理→收集需求→定义范围→创建WBS→确认范围→控制范围

108、 [单选] 制定项目范围说明书之后，团队已准备好继续进行其他项目活动。项目团队要项目经理为下一个项目会议的活动和成果提供指导。项目经理接下来应该怎么做？

After defining the project scope statement the team is ready to proceed with other project activity. The team members request the project manager to provide education about activities and outcomes for the next project session. What should the project manager do next?

A：列出限制团队更新项目文件选择范围的制约因素
list the project constraints that limit the team options to update project documents

B：收集需求，创建需求跟踪活动资源
collects the requirement to create the requirements resource

C：将活动清单排序，估算活动
sequence the activity list to estimate the activity resources

D：审查之前项目的政策、程序和经验教训，创建工作分解结构
review the policies, procedures, and lessoned from work breakdown structure

C

14.敏捷–角色–产品负责人PO–职责–1.创建待办列表并排序；2.确认工作优先顺序；3.提供反馈；4.指导开发方向。–指导开发方向是PO的角色内容。PO对接客户，以确定是否变更以及何时变更。–重要性：PO的角色不可或缺，需专人负责。–优先级的问题，应该听PO的。–是否变更，由PO决定。

109、 [单选] 当项目发起人找到Scrum主管，要求在当前的冲刺中立即开发一个新的、紧急的、潜在的复杂的强制性法规遵循相关的需求时，Scrum团队正处于冲刺的中途。发起人强调，如果需求没有实现，整个项目可能会被取消。Scrum主管的最佳回应是什么？

A scrum team is midway into a sprint when the project sponsor approaches the scrum master and requests that a new, urgent, and potentially complex mandatory compliance-related requirement should be developed immediately in the current sprint. The sponsor stresses that if the requirement is not implemented, the entire project may be canceled. What is the scrum master’s best response?

A：将要求添加到产品待办事项列表，并请求产品负责人在冲刺结束之后审查需求
Add the requirement to the product backlog and request the product owner to review the requirement after the sprint is over

B：与产品负责人讨论要求，让他们做出决定，包括冲刺取消
Discuss the requirement with the product owner, and let them make a decision, including sprint cancellation

C：提交变更请求以更新范围基准并将要求添加到需求可追溯性矩阵
Submit a change request to update the scope baseline and add the requirement to the requirement traceability matrix

D：将要求添加到当前冲刺待办事项列表，并指示团队立即开始处理该待办事项列表
Add the requirement to the current sprint backlog and direct the team to start working on it immediately

A

8.质量管理–管理质量–审计–每次审计都对组织经验教训知识库的积累做出贡献。

110、 [单选] 项目已完成并获得客户批准，IT部门计划对项目进行不定期审计。项目经理应该怎么做？

The project has been completed and approved by the customer. The IT department plans to conduct an unscheduled audit on the project. What should the project manager do?

A：请求审查IT部门的质量保证政策
Request to review IT departments quality assurance policy

B：告知项目发起人IT审计不是质量管理计划的一部分
Inform the project sponsor that the IT audit is not part of the quality management plan

C：审查公司政策并通知涉及项目的干系人
Review the companys policies and notify the project stakeholders

D：允许审计，因为可以为项目提供更多价值
Allow auditing, because it can provide more value to the project

C